Solution:
CH Coakley was tasked with scanning tens of thousands of individual drawings and pertinent files on behalf of Konecranes/Morris Material Handling. Upon completion of this massive two year project, the client discovered that their aftermarket sales personnel had immediate access to many of the digitized records on a daily go-forward basis to quote replacement parts, which enabled the client sales personnel to become more efficient and provide immediate solutions. Konecranes/Morris Material Handling was able to close after market repair deals much quicker, which in turn showed an increase in parts sales.
Results:
Since that project, the company has continued to use CH Coakley as its primary vendor for their North American records. Konecranes/Morris Material Handling contracted CH Coakley Mayflower to relocate and consolidate six regional branch operating files into CH Coakley Archives. The partnership continues to expand. Konecranes/Morris Material Handling recently consolidate all of their Shepard Niles cranes reports to CH Coakley Archives. The company now implements a hybrid approach of standard record retention and scan-on-demand: scan designated requests and deliver the engineer in need. This solution provides an efficient and cost effective answer to the company’s global needs and a net effect of profitable aftermarket sales.